FAQ

Why is there a change in aroma and color compared to the last time I purchased the same product?

A slight variance in smell and color is normal for a botanical based, natural product. The constituents of natural ingredients change from season to season and based on each individual harvest. For example, Tulsi may be in bloom at a certain time of the year and may cause a slight change in color compared to when using a harvest that was not in bloom. Similarly, aroma of some essential oils may also be affected. However, it is important to note this does not affect the results you receive from the products.

Do you use fragrances or perfume to scent the products?

Taïla skincare does not use any artificial fragrances or perfume. The scent of the products is the result of the natural synergy of the ingredients used in the formulation.

Why do some products sometimes get sediment in them? Is it okay to use?

Taïla products are composed of extracts of nurturing plants. The sediment forms when certain plant residues settle to the bottom of the bottle. It is natural and absolutely harmless. Feel free to shake or mix your products to retain a homogeneous mixture.

What is the shelf life of products?

Most of our products will last for approximately a year from the date they are opened. Please keep in mind to store them in a cool place away from fluctuating temperatures and direct sunlight. Natural ingredients are more prone to be affected by exposure to air and contaminants. These situations are rare and we will be happy to replace any defective products.

Can I use these products if I am pregnant or nursing?

All Taïla products and ingredients are evaluated to the highest quality and safety standards and regulations. These mild, safe and gentle product formulations have been relied upon for generations. For any concerns about using any product or ingredient while pregnant or nursing please discuss with your doctor.

Is animal testing done on Taïla products?

Taïla does not and never has tested its products or any of the raw materials used have been tested on animals during any point in the product development or manufacturing process.

Are your products 100% Organic?

While all of our products are 100% natural they are not 100% organic. Becoming "Certified Organic" is an extremely expensive and arduous process and some of the farms we procure our ingredients from are small operations. In fact, some ingredients that are not certified organic can be of higher quality such was wildcrafted and biodynamic. We seek out organic ingredients where available but we only purchase ingredients from suppliers that use environmentally friendly practices free of pesticides and fertilizers.

Do your products contain ingredients made with GMOs?

Taïla is firmly opposed to genetic modification of plants and animals. We ensure that our source material is GMO-free.

How are your products preserved?

Taïla is formulated to be free of all synthetic preservatives. All of our products either use natural ingredients with stabilizing properties or natural preservatives that follow EcoCert guidelines. EcoCert is a globally recognized sustainable development accreditation body.

Are your products gluten free?

We are pleased to say that all Taïla products are gluten-free.

How do I find out more information regarding wholesale?

We would be happy to give you information regarding wholesale accounts. Please email us at info@tailaskincare.com We will send you a New Account Form that needs to be filled out. When we receive this, we will send you our sales kit.

Are your products Unisex?

Yes, our products are for everyone.

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