RETURN POLICY

We want you to love what you put on your skin and we know skincare is personal. If something isn't right for you, here's how returns work.

30-day returns

You can return full-size taïla products within 30 days of purchase for a refund to your original payment method, as long as at least half of the product remains. This applies to purchases made on tailaskincare.com. Purchases from other retailers should be returned to that retailer.

 

If a product irritates your skin

Stop using it and contact us within 30 days of purchase, with your order number and a short description or photo of the reaction. If it's your first time buying that product, we'll refund you in full, no matter how much is left. This applies once per customer. For U.S. orders, we may ask you to send the remaining product back so we can check the batch. For international orders, we'll ask for a photo instead. If you'd prefer a gentler option, we're happy to help you exchange it. If your reaction is serious, please see a doctor.

 

Damaged, defective or incorrect items

 

If your order arrives damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or refund you and you don't need to return the product.

How to start a return

1. Email info@tailaskincare.com within 30 days of purchase, with your order number.
2. We'll send you instructions.
3. Ship the product back within 14 days of receiving them.

Please contact us before sending anything back. Returns sent without authorization may not be eligible for a refund.

 

U.S. orders

We provide a prepaid return label for U.S. orders.

 

International orders

International shipping isn't free and original shipping fees aren't refunded. For change-of-mind returns, you're responsible for the cost of shipping the product back to us. If your item arrived damaged, defective or incorrect or you had a skin reaction, we'll refund you and you won't need to return it. Customs duties, import taxes and fees collected by your country aren't refunded by us, but you may be able to reclaim them from customs. Please contact us before shipping anything back.

 

Refunds

We issue refunds within 7 business days after we receive your return. Your bank or card issuer may take additional time to post it.

 

Exchanges

If you'd prefer a different taïla product, tell us when you request your return and we'll help you exchange it, under the same conditions.

Gift cards, sets and final sale

• If you paid with a gift card, we'll refund that portion as store credit.
• Gift sets must be returned together.
• Gift cards, samples, travel sizes and items marked final sale can't be returned.

 

Lost packages

If your tracking says delivered but you can't find your order, contact us within 7 days and we'll work with the carrier to resolve it. We aren't able to replace or refund orders delivered to a freight forwarder or package forwarding service.

 

Return abuse

We monitor returns. If we see a pattern of misuse, we may limit or decline future returns and we'll tell you why.

 

Questions?

Email us at info@tailaskincare.com and a member of our team will help.